Jung Helpdesk · iPhone app

Privacy Policy

The short version: everything about your listening stays on your iPhone. The app has no accounts, no advertising and no tracking. A few anonymous counts reach us so we can see which topics people care about — nothing that identifies you.

Effective 14 September 2026 · applies to the Jung Helpdesk app for iOS

Who we are

The Jung Helpdesk app is a companion to the C.G. Jung Helpdesk podcast and is published by the podcast's makers. For anything about this policy, write to jung-helpdesk@mail.de.

What stays on your phone

The app keeps the following only in its own storage on your device. It is never uploaded anywhere by the app.

Where you are in each episode, which episodes you finished, and which you marked as played.
Episodes you hearted, the topics you picked, your answers to the end-of-episode check-in.
Downloaded audio and transcripts for offline listening, and your settings (playback speed, intro trimming, notifications).

Deleting the app deletes all of it. There is no cloud copy. If you want to keep your progress across phones, use Settings → Your data → Save a copy: it writes a file you own, to Files, iCloud Drive, AirDrop or mail — wherever you send it. We never see that file.

What leaves your phone

1. Fetching the podcast itself

Like every podcast app, this one downloads the feed, the audio and the transcripts from where the podcast hosts them. Those servers see your IP address and the app's name, the same as when you stream in any player.

Service	What it delivers	Who runs it
RedCircle	The episode feed and the audio files	RedCircle Technologies, USA — their policy
Amazon S3	The transcript files RedCircle publishes	Amazon Web Services
GitHub	The app's small topic catalog and its transcript word-fix list	GitHub, Inc.

None of these requests carry anything about you beyond the connection itself. The app sends no account, no name and no device identifier.

2. Anonymous usage signals

To learn which topics and episodes matter to listeners, the app sends a handful of anonymous events to TelemetryDeck, an analytics service based in Germany that is built around not identifying people (their policy). Each event carries a hashed, salted identifier that cannot be turned back into your device or you. We cannot look up an individual person, and neither can TelemetryDeck.

The complete list of what is sent:

Topic picked — the topic's name, when you choose topics during onboarding.
Episode finished — the episode number.
Journey finished — the journey's name.
Check-in answer — the topic you said you wanted more of.
Search term — only a term you actually submit (Return, or a tapped suggestion), lowercased and cut at 40 characters. Text you type and abandon is never sent.
Transcript correction — when you report a mistake in a transcript: the episode, the timestamp, the wrong word, and the correction you optionally typed. Please don't put personal details into that field; it is meant for a word or two.

That is everything. Not your listening positions, not your likes, not your downloads, not the time of day, not your location.

3. Notifications

If you turn on new-episode notifications, iOS wakes the app now and then, the app checks the feed itself and shows a local notification. There is no push server and no token sent anywhere. You can switch it off in the app or in iOS Settings at any time.

4. Crash reports

The app uses no crash-reporting service. If you have allowed Apple to share diagnostics with developers, Apple may pass us anonymised crash logs under Apple's own terms.

What we don't do

No accounts, no sign-in, no email address collected.
No advertising, no advertising identifier, no tracking across apps or websites.
No selling or sharing of data with anyone. The anonymous counts above are used only to shape the podcast and the app.
No data from children knowingly; the app is not directed at children under 13.

Legal basis and retention

Where the GDPR applies, the anonymous usage signals rest on our legitimate interest in understanding how the app and podcast are used (Art. 6(1)(f)). Because the signals cannot be tied to a person, they are not personal data in our hands once received; TelemetryDeck keeps them in aggregated form. Everything else stays on your device for as long as you keep the app.

Your choices

Delete the app to remove every trace of your listening from the device.
Turn notifications off in the app or in iOS Settings.
Ask us anything about this policy at jung-helpdesk@mail.de. Because we hold nothing that identifies you, we cannot retrieve or delete "your" records — there are none to find.

Changes

If the app ever starts collecting something new, this page changes first and the date at the top moves. The current app never sends more than what is listed here.